Job Opportunities

Applicants must have a clean criminal record and be able to pass a background check.

Northeast Security Systems is looking for candidates to fill the following positions:

  

Central Station Operations Center — Operator

Seeking a part-time and full-time Central Station Operator to join our team of service professionals. This role begins working with Bel-Tone Answering Service. After satisfactory completion, position will then include alarm operations training.

Initially this will be a part-time position (on call for up to 32 hours per week) with opportunity for a full time role upon successful completion of initial Bel-Tone Answering Service and Alarm operations training.

Our Central Station Operators monitor and dispatch for our monitored customers for security, fire alarm systems, environmental alarms and medical emergencies 24 hours a day, 365 days a year. Operators also handle calls for a busy well known answering service. 

Job Duties:

  •  Answer Northeast Security Systems / Bel-Tone phone lines and take appropriate action resulting in customer satisfaction
  •  Entering key action items into Ticket System effectively
  •  Ability to monitor all alarm systems of Northeast Security Alarm Systems 
  •  Dispatch appropriate authorities as needed utilizing standard communications set forth by Call Center Manager
  •  Relaying customer messages through multiple forms of technology
  •  Listen and duplicate customer information into database effectively and on a timely manner
  •  Effectively transition from Northeast Security Systems customer alarm calls to Bel-Tone Answering Service calls and vice-versa efficiently
  •  Other responsibilities as assigned by Call Center Manager

Job Requirements:

  •  Ability to read and understand all messaging used on a daily basis
  •  Ability to work multiple shifts (6am-2pm, 7am-3pm, 11am-7pm, 2pm-10pm, 3pm-11pm, 10pm-6am, 11pm-7am)
  •  Deliver exceptional customer service to all customers on all shifts
  •  Ability to follow industry guidelines and company policies
  •  Sense of urgency with regard to call priority
  •  Ability to type at a rate of 45-80 words for minute
  •  Effective communication skills
  •  Positive, energetic phone presence
  •  Ability to multitask
  •  Prior call experience with industry related company 

Medical, Prescription, Dental, Vision, Life & Accidental Death, Supplemental Life, Short-term Disability, Company-matching IRA, Paid time of for holidays and vacation.

Resumes will only be accepted in PDF format.

 

Alarm Technician

Alarm Technicians, install, service and inspect low voltage security and fire alarm, video and access control systems. Most work takes place in the field interacting with homeowners, facilities managers, contractors and local inspecting authorities. Our reputation for details, coupled with our discriminating customer base requires our employees take pride in a job well done. Emergency on-call coverage is required with compensation and portal-to-portal overtime paid.

• Ability to work both independently and as part of a team
• Customer service
• Valid driver's license
• Licensed as limited low-voltage, journeyman or master electrician

Medical, Prescription, Dental, Vision, Life & Accidental Death, Supplemental Life, Short-term Disability, Company-matching IRA, Paid time of for holidays and vacation.

Resumes will only be accepted in PDF format.

 

System Designer — Sales

Systems Designers work with existing and potential customers to design a security, fire, video surveillance, or access control system. Job performance includes: site visits, equipment research, drawing floor plans, calculating equipment and labor costs following NFPA Code. System Designers work with customers, prepare proposals for customer approval and ensure satisfaction after the sale.

• Customer service
• Attention to detail
• Written and oral communication skills
• Ability to work both independently and as part of a team
• Industry sales experience helpful, but not necessary
• 2-3 years Sales experience preferred

Medical, Prescription, Dental, Vision, Life & Accidental Death, Supplemental Life, Short-term Disability, Company-matching IRA, Paid time of for holidays and vacation.

Resumes will only be accepted in PDF format.

 

Northeast Security Systems:

Northeast Security Systems has been designing, installing, servicing and monitoring residential and commercial security, fire, video and access control systems throughout Maine for over 35 years.

An Equal Opportunity Employer believing that an inclusive workplace is vital to our success.

Non-smoking campus.